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Terms of Service
Effective Date: JANUARY 1, 2025
Welcome to TEKSON CANADA ! By using our tech support services, you agree to these Terms of Service ("Terms"). Please read them carefully. If you do not agree, please do not use our services.
1. Overview of Services
TEKSON CANADA - QUEBEC provides tech support services designed to help seniors navigate technology. Services may include troubleshooting, device setup, software installation, and guidance on using digital tools.
2. Eligibility
Our services are intended for individuals aged 18 and older. Seniors aged 60+ are our primary audience, but all eligible users are welcome.
3. Service Limitations
- Reasonable Efforts: We strive to resolve issues promptly, but we cannot guarantee that all problems will be resolved or resolved within a specific timeframe.
- Compatibility: Some devices or software may not be supported. Please contact us before requesting service to confirm compatibility.
- Third-Party Products: We may provide guidance for third-party products, but we are not responsible for the performance or security of those products.
4. Your Responsibilities
To use our services, you agree to:
- Provide accurate and complete information about your devices or issues.
- Grant necessary access to your device(s) for troubleshooting.
- Ensure that your device(s) have valid and licensed software.
- Back up your data before any service request, as we are not liable for data loss.
5. Fees and Payments
- Service Fees: Fees are based on the type of service requested and will be disclosed upfront.
- Payment Terms: Payments are due at the time of service unless otherwise agreed.
- Refund Policy: Refunds may be provided at our discretion if the service is unsatisfactory or cannot be completed.
6. Privacy
We respect your privacy. Please review our Privacy Policy for details on how we collect and use your information.
7. Liability Disclaimer
While we take every precaution to ensure quality service, you agree that:
- No Warranty: Our services are provided "as is," without any warranties of any kind, express or implied.
- Limited Liability: We are not liable for any direct, indirect, incidental, or consequential damages arising from your use of our services, including data loss or device malfunction.
- Force Majeure: We are not responsible for delays or failures caused by circumstances beyond our control, such as power outages or internet disruptions.
8. Prohibited Use
You agree not to:
- Use our services for illegal purposes.
- Share harmful, malicious, or fraudulent software.
- Misrepresent your identity or device issues.
9. Third-Party Services
We may recommend third-party services or products. However, these are not controlled or endorsed by us, and you use them at your own risk.
10. Changes to These Terms
We may update these Terms periodically. Changes will be posted on our website with an updated effective date. By continuing to use our services, you accept the updated Terms.
11. Termination
We reserve the right to refuse service or terminate accounts for violations of these Terms.
12. Governing Law
These Terms are governed by the laws of Quebec. Disputes will be resolved in courts located in Montreal,Quebec.
13. Contact Us
If you have questions about these Terms, please contact us:
Email: info@teksoncanada.com
Phone: 514-799-9937